SUPPORT
How can we help?
Tell us what happened and we’ll help you get back on track.
EMAIL SUPPORTsupport@mylcky.comOpen your email app →Quick answers
Why don’t I see Apple Health data?
In the Health app, open your profile, then Apps and Services → DiabetesLife, and check the categories you want. Return to DiabetesLife Profile and choose Sync Apple Health.
Can I use the app without Apple Health?
Yes. Apple Health import is optional; manual logging works without it.
What does DiabetesLife import?
With permission: blood glucose, insulin delivery, meal labels, workouts and effort, and body weight. The first import covers at most 90 days. DiabetesLife does not write to Apple Health.
How do I change Health permissions?
Use the Health app or iOS Settings. Revoking access stops future reads but does not delete already imported account data.
How do I delete my account?
Open Profile and choose Delete Account. If you can’t sign in, email support from your account address.
Is DiabetesLife medical advice?
No. It does not diagnose, treat, or replace a healthcare professional. For urgent concerns, contact local emergency services.
When you contact us
Include your device, operating system, app version, what you expected, and what happened. Do not email passwords, codes, or unnecessary medical details.